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Return Policy

Returns
Our policy lasts 7 days, and it's EXCHANGE ONLY! If 7 days have gone by since you have received the item, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also accept in-store exchange, and to complete your exchange, we require a receipt or proof of purchase.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jhenya.com.

Sale items (if applicable)
All sale items are final sales and we do not accept refund or exchange.

Exchanges (if applicable)
If you need to exchange it for the same or different item, send us an email at info@jhenya.com and send your item to: 6600 Topanga Canyon Blvd Suite 2054E Canoga Park California US 91303, or visit us at the same address.

Shipping
To return your product, you should mail your product to: 6600 Topanga Canyon Blvd Suite 2054E Canoga Park California US 91303

You will be responsible for paying for your own shipping costs for exchanging your item. It would be best if you visit our store to exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.